FAQ's
1. How do I place an order?
Simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the prompts to complete your order, and you'll receive a confirmation email shortly.
2. How long does shipping take?
Our processing time is typically 1-3 business days. Shipping times vary:
- Domestic orders: 3-7 business days
- International orders: 7-21 business days
Once shipped, you'll receive tracking information to monitor your delivery.
3. Can I track my order?
Yes! Once your order is shipped, you'll receive an email with a tracking number and link to track your package.
4. What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, Mastercard, American Express) and secure payment gateways for safe transactions.
5. Can I cancel or modify my order?
We strive to process orders quickly, so cancellations or modifications are only possible within a short window after placing an order. Please contact us at tidyelectrons @ gmail.com as soon as possible if you need to make changes.
6. Do you offer returns or exchanges?
Yes, we want you to love your purchase! We accept returns within 30 days of delivery for items in their original condition. For exchanges or returns, please contact our support team at tidyelectrons @ gmail.com to start the process.
7. What should I do if I receive a damaged or defective item?
We're here to help! If your item arrives damaged or defective, please contact us with a photo of the product and a description of the issue. We'll work to resolve it promptly.
8. How can I contact customer support?
You can reach us at tidyelectrons @ gmail.com for any questions or assistance. Our team is happy to help!